Steve Cartwright F.Inst.TT
A highly motivated, committed professional, who thrives on and enjoys the diverse challenges of the sales environment. A career focused mainly in management within the travel industry and loyalty to one small family travel agency. A loyal and reliable individual, who gives total commitment to every task undertaken and takes a positive and proactive approach to selling and maintaining a high standard of customer service and satisfaction.
May 2003 to date
Managing Director, Cartwright Travel Ltd, Cardiff
Responsible for the every day running of the business
April 2002 to April 2003
Sales Executive, Griffin Mill Garages Ltd, Ewenny Bridgend
Responsible for buying and selling large numbers of imported vehicles; generating sales leads, arranging finance and adopting excellent customer relationship management procedures to offer high quality service and advice in a high pressured environment.
January 2001 to March 2002
Sales Executive, CP Motor Company, Tonteg
Responsible for selling imported vehicles, building customer relationships and researching the car industry trends to enhance personal development
April 2000 - January 2001
Self Employed website developer for Gill's Travel
Designing and maintaining the Gill Cruise Centre Website.
1984 to 2000
Company Director, Gill's Travel, Cardiff
Managed and developed a team of 24 personnel in 3 office locations, responsible for making corporate decisions. Developed a training policy as a key strategic activity and as a vehicle for cultural and organisational change. Coordinated the daily management of the retail travel agencies and the telesales office of Gill's Travel; recruiting, training and mentoring new staff. Responsible for setting up and maintaining the company website.
Developed the company profile to reach the top three travel agencies in the UK voted by Which? magazine 1999. Managed customer accounts and provided high standard of customer service, specializing in tailor-made holidays and offering consultancy on all aspects of UK and overseas travel.
1982 to 1984
Branch Manager, Gill's Travel, Rhiwbina, Cardiff
Responsibilities included: maintenance of customer accounts, managing the members of staff and daily organization of the business; ensuring customer service of the highest standard.
1980 to 1982
Assistant Manager, Gill's Travel, Rhiwbina, Cardiff
1978 to 1980
Junior Travel Consultant, Gill's Travel, Rhiwbina, Cardiff
First full time employment involved general administrative duties, answering customer enquiries, undertaking in-house training from Managing Director.