A highly motivated, committed professional, who thrives on and enjoys the diverse challenges of the sales environment. A career focused mainly in management within the travel industry and loyalty to one small family travel agency. A loyal and reliable individual, who gives total commitment to every task undertaken and takes a positive and proactive approach to selling and maintaining a high standard of customer service and satisfaction.
Responsible for the every day running of the business
Responsible for buying and selling large numbers of imported vehicles; generating sales leads, arranging finance and adopting excellent customer relationship management procedures to offer high quality service and advice in a high pressured environment.
Responsible for selling imported vehicles, building customer relationships and researching the car industry trends to enhance personal development
Designing and maintaining the Gill Cruise Centre Website.
Managed and developed a team of 24 personnel in 3 office locations, responsible for making corporate decisions. Developed a training policy as a key strategic activity and as a vehicle for cultural and organisational change. Coordinated the daily management of the retail travel agencies and the telesales office of Gill's Travel; recruiting, training and mentoring new staff. Responsible for setting up and maintaining the company website.
Developed the company profile to reach the top three travel agencies in the UK voted by ‘Which’ magazine 1999. Managed customer accounts and provided high standard of customer service, specializing in tailor-made holidays and offering consultancy on all aspects of UK and overseas travel.
Responsibilities included: maintenance of customer accounts, managing the members of staff and daily organization of the business; ensuring customer service of the highest standard.
First full time employment involved general administrative duties, answering customer enquiries, undertaking in-house training from Managing Director.